CRM Technical Lead
The Huntington Library
About the Role
The Huntington is seeking an analytical, collaborative, and experienced Constituent Relationship Management (CRM) Technical Lead. The new role reports to the Head of Integrated Systems, Digital & Technology, and works closely with Advancement, Communications, Education & Public Programs, Finance, and Retail teams to implement and manage a “hub and spoke” model of an enterprise CRM solution at The Huntington. Post-implementation, the CRM Technical Lead will serve as the institutional CRM administrator and provide training and support for all end users while owning the product roadmap to enable organizational stakeholders and leaders to gain insights into diverse Huntington constituents and develop data-driven, effective, and targeted strategies related to institutional services delivery.
This is a limited term role, expected to last two years.
Essential Duties
Partner with stakeholder teams to implement and manage the organization’s implementation of a CRM solution
Enter, clean, and optimize information in the current contact databases to be ported to the new CRM application
Assess, gather, and aggregate constituent data to build actionable dashboards for stakeholders
Manage all CRM configurations, maintain existing features, and partner with stakeholders to design and implement new features
Provide general expertise on CRM functionality with in-depth understanding of how data from integrated systems flow into CRM insights
Proactively investigate system capabilities that are aligned with institutional mission and the strategic plan
Organize and lead a CRM governance committee with stakeholder and power user groups to troubleshoot issues, discuss changes that affect the system or data ecosystem, and maintain the product roadmap
Manage system upgrades, patches, and vendor- and consultant-recommended changes, including testing, documentation, and training
Other Functions
Day-to-day management, configuration, and optimization of email marketing platform (MailChimp)
Day-to-day management, configuration, and optimization of ticketing platform (Ticketure) for Communications, Education, and smaller stakeholder user groups
Work closely with Advancement, Communications & Marketing, Education & Public Programs, Membership & Visitor Services, and other teams to implement contact strategies utilizing CRM and email marketing tools
Candidate Requirements
Required Knowledge, Skills, and Abilities
Strong analytical skills
Knowledge of institutional CRM administration and product ownership
Knowledge of APIs, web hooks, and third-party integration platforms
General knowledge of ticketing systems
General knowledge of email marketing systems
Exceptional interpersonal, organizational and problem-solving abilities, as well as effective listening, written and verbal communication skills
Highly organized, communicative, and inclusive project management skills
Hands-on and proactive style of product ownership
Willingness to learn new programs and applications as needed
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Ability to plan and take initiatives to accomplish objectives in timely manner; ability to prioritize work and meet deadlines
Ability to establish and maintain effective working relationships with project team members, supervisors, and employees from other departments
Preferred Knowledge, Skills, and Abilities
Ability to author and maintain technical manuals, procedural documentation, and OEM guides
Ability to utilize Salesforce AppExchange solutions
General knowledge of Google Analytics
Candidate Experience
Required
1-3 years of experience with data management and analytics (e.g., creation of dashboards, custom reporting)
1-3 years of experience implementing new systems
1-3 years of experience with Salesforce or other institutional CRM
1-3 years of experience using a ticketing system
1-3 years of experience using an email marketing system
Preferred
3+ years of experience with data management and analytics (Tableau and Power BI preferred)
1-3 year of experience implementing new CRM systems
3+ years of experience administering Salesforce
1-3 years of experience managing ticketing systems (Ticketure preferred)
1-3 years of experience managing email marketing systems (Mailchimp preferred)
Experience working in a nonprofit, philanthropic, government, and/or higher education organization preferred
Experience working with a membership organization highly preferred
Working Conditions
Indoor office setting.
Moderate noise levels.
Prolonged periods of sitting at a desk and working on a computer.
Compensation & Benefits
We provide competitive compensation, generous benefits and perks for all eligible employees including:
Pay Range: $85,000.00- $90,000.00 annually. Negotiable and commensurate with experience.
Medical, Dental, Vision
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Hybrid remote work schedule available for applicable positions
Considerable paid time off, including annual leave, sick leave, and holidays
Discounts for staff in The Huntington Store and restaurants
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions
Free passes each month to welcome family and friends to visit the grounds
The Application Process
Please submit a cover letter and CV/resume as a single PDF attachment.
You will have the opportunity to submit additional documents on the “My Experience” section of the application.
San Marino, CA 91108
Full Time
Salary range:
$85,000 – $90,000