Rarefied talent in data science, data technology, and analytics

Senior Manager, Operations Performance Analysis (Data Science & Analysis)

Los Angeles Metro

Job Description

Bulletin No: 009616-004



Closing Date: 12-MAY-17

Salary Grade: H1O

Salary Range: $100,048 - $125,070 - $150,072

External/Internal: EXTERNAL

Other Info: This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP)

Basic Function

To manage and oversee the analysis and performance of Metro’s Bus and Rail Operations Department to ensure efficiency and effectiveness, and improve the quality of services, programs and processes.

Example Of Duties

  • Researches and develops statistical learning models for data analysis
  • Keeps up-to-date with the latest trends in data science and data mining
  • Implements new statistical or other mathematical methodologies as required for specific models or analysis
  • Identifies efficiencies in data collection processes
  • Identifies unique opportunities to collect new data
  • Thinks conceptually to identify new uses for data and its effect on data design
  • Articulates complex analysis and results into a clear and simple format to support executive level decision making
  • Participates in developing program guidelines, strategies, and policies
  • Evaluates internal and external policies and identifies any benefits and negative impact to Metro Operations
  • Provides technical support and makes presentations to public and private groups regarding Metro projects and programs
  • Disseminates information and cohesive messaging in a timely manner to internal and external stakeholders
  • Establishes and facilitates collaborative partnerships and communications among external/internal agency departments and stakeholders
  • Supervises and coordinates data collection activities and/or the preparation of management reports to analyze operating performance of the Metro bus and rail systems and other activities of the Operations Unit
  • Participates in management meetings and decision-making processes to provide a strategic approach to operations problems and issues
  • Serves as project manager on major administrative and analytical projects
  • Supervises subordinate staff
  • Performs other related work
  • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees
  • Contributes to ensuring that the EEO policies and programs of Metro are carried out

Requirements For Employment

  • Bachelor’s degree in Statistics, Applied Mathematics, Computer Science or other related field
  • 5 years of senior-level experience performing complex financial and performance analysis, organizational, policy analysis and development, strategic planning, research and analysis of current issues with an extensive background in data mining and statistical analysis
  • Understanding of transit service and operational efficiencies desirable
  • Proficiency in Geographic Information Systems (GIS) desirable
  • Master’s degree in Public or Business Administration desirable


  • Theories, principles and practices of administration, management, public affairs, organization, effective communications, budgeting, and organizational management
  • Administrative principles and methods, including goal setting and monitoring, strategic planning, program and budget management, and policies and procedures development and implementation
  • Applicable federal, state and local regulatory requirements and standards, including National Transit Database reporting requirement
  • Transit service and operational efficiencies
  • Statistics, programming and predictive modeling
  • Data mining knowledge that spans a range of disciplines
  • Oracle and SQL databases
  • Geographic Information Systems (GIS)
  • Organizational theory and structures
  • Individual and group dynamics; leadership development


  • Perform complex operational performance and financial modeling and analysis
  • Think conceptually to effectively identify root causes of problems and recommend possible solutions
  • Research and develop statistical models for analysis
  • Process and validate the integrity of data used for analysis
  • Translate data into knowledge and information to drive decisions
  • Establish and implement policies and procedures
  • Determine strategies to achieve goals
  • Communicate effectively orally and in writing
  • Represent Metro before the public
  • Analyze situations, identify problems, recommend solutions, and evaluate outcomes
  • Prepare comprehensive reports and correspondence
  • Manage strategic and sensitive programs and projects
  • Determine strategies to achieve operational goals
  • Understand, interpret, and apply rules, regulations, policies and procedures
  • Exercise judgment and creativity in making decisions
  • Supervise subordinate staff
  • Interact professionally with various levels of Metro employees and outside representatives
  • {C}·Read, write, speak, and understand English

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

(213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (cv)

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

Interested in this position?
Job Location
One Gateway Plaza
Los Angeles, CA 90012
Additional Job Details
Employment Type:
Full Time