Experience Insights Analytics Manager job at Disney Parks and Resorts

Job Description

The Experience Insights Analytics Manager will build the next generation of analytic assets to understand and shape the Guest experience. This role will be responsible for the Experience Insights’ experience recommender platform, and the development of real-time analytic services that enhance interactions between Guests and Cast Members.

Responsibilities

Your Role:

Analytic Responsibilities

Build analytic-based products that put our Guests and their vacations at the center
Compile and aggregate data sets from multiple, disparate sources
Apply data mining, quantitative analysis, and statistical models to identify non-obvious patterns in Guest behavior
Translate Guest experience data into insightful and actionable information to support business decisions

Strategic Decision Making Responsibilities

Work with partners to define solutions that fit more than just an immediate use case, but solve a broad range of business problems
Rapidly build proofs of concept that will scale to broader Guest populations
Prescribe analytic techniques that produce impactful results, as well as describe those techniques to a diverse set of stakeholders

Basic Qualifications

What We're Looking For:

5+ years of experience in quantitative consumer analytics or operations research
Fluency in analytic lifecycle from requirements gathering and ideation through deployment and sustainment
Experience with developing and deploying recommendation algorithms; preferably with real-time inputs and location-based awareness
Hands-on experience with real-time or micro-batch predictive analytics using machine learning
Advanced SQL skills used in conjunction with large relational databases, such as Oracle and Teradata
Demonstrated proficiency with computing and programming using SAS, R, Java, Python, Spark, or similar data science language
Thrives in an environment of ambiguity and competing priorities
Demonstrated strong partnering and collaboration skills
Proficiency with visual analytics and storytelling through visualizations
Must be a creative, critical thinker who enjoys problem solving
High aptitude and passion to learn new science, software applications, and tools
Strong written, communication, and presentation skills
Bachelor's degree in Analytics, Data Science, Statistics, Economics, Operations Research, Industrial Engineering, Mathematics, or related field

Preferred Qualifications

How To Stand Out:

Broad knowledge of The Walt Disney Company and Walt Disney Parks & Resorts
Familiarity with unstructured data analytics
Familiarity with data streaming technologies such as Apache Spark Streaming, Kafka, and NiFi.
Experience building and using RESTful web services for data access
Advanced degree in Analytics, Data Science, Statistics, Economics, Operations Research, Industrial Engineering, Mathematics, or related field

Interested in this position?

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