Rarefied talent in big data technology and analytics

Experience Insights Analytics Manager

Disney Parks and Resorts

Job Description

The Experience Insights Analytics Manager will build the next generation of analytic assets to understand and shape the Guest experience. This role will be responsible for the Experience Insights’ experience recommender platform, and the development of real-time analytic services that enhance interactions between Guests and Cast Members.


Your Role:

Analytic Responsibilities

  • Build analytic-based products that put our Guests and their vacations at the center
  • Compile and aggregate data sets from multiple, disparate sources
  • Apply data mining, quantitative analysis, and statistical models to identify non-obvious patterns in Guest behavior
  • Translate Guest experience data into insightful and actionable information to support business decisions

Strategic Decision Making Responsibilities

  • Work with partners to define solutions that fit more than just an immediate use case, but solve a broad range of business problems
  • Rapidly build proofs of concept that will scale to broader Guest populations
  • Prescribe analytic techniques that produce impactful results, as well as describe those techniques to a diverse set of stakeholders

Basic Qualifications

What We're Looking For:

  • 5+ years of experience in quantitative consumer analytics or operations research
  • Fluency in analytic lifecycle from requirements gathering and ideation through deployment and sustainment
  • Experience with developing and deploying recommendation algorithms; preferably with real-time inputs and location-based awareness
  • Hands-on experience with real-time or micro-batch predictive analytics using machine learning
  • Advanced SQL skills used in conjunction with large relational databases, such as Oracle and Teradata
  • Demonstrated proficiency with computing and programming using SAS, R, Java, Python, Spark, or similar data science language
  • Thrives in an environment of ambiguity and competing priorities
  • Demonstrated strong partnering and collaboration skills
  • Proficiency with visual analytics and storytelling through visualizations
  • Must be a creative, critical thinker who enjoys problem solving
  • High aptitude and passion to learn new science, software applications, and tools
  • Strong written, communication, and presentation skills
  • Bachelor's degree in Analytics, Data Science, Statistics, Economics, Operations Research, Industrial Engineering, Mathematics, or related field

Preferred Qualifications

How To Stand Out:

  • Broad knowledge of The Walt Disney Company and Walt Disney Parks & Resorts
  • Familiarity with unstructured data analytics
  • Familiarity with data streaming technologies such as Apache Spark Streaming, Kafka, and NiFi.
  • Experience building and using RESTful web services for data access
  • Advanced degree in Analytics, Data Science, Statistics, Economics, Operations Research, Industrial Engineering, Mathematics, or related field
Interested in this position?
Job Location
Lake Buena Vista, FL
Additional Job Details
Employment Type:
Full Time