Rarefied talent in data science, data technology, and analytics

Customer Engagement Platform Manager - Campaign Delivery

Disney Parks & Resorts

Job Description

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

The Customer Engagement Platform – Campaign Delivery Manager will support the messaging strategy and technology integration as it relates to the CRM communications streams. Key areas of focus for this individual will include:

  • Work with CRM & Campaign Delivery to ensure that business requirements are reviewed, documented, and up-to-date as a foundation for all reports.
  • Execute the building of reports using Tableau software, including aggregation of data from SAS and Teradata data environments.
  • Document all reports (both current and as-are-built) in a cohesive manner, including process outline for running reports and data dictionaries.
  • Attend status meetings as required, for periodic updates.
  • Work with Reporting, Analytics, and Modeling team to facilitate the execution of project plans.

Responsibilities

  • Defining data points of interest from disparate sources
  • Business rule definition
  • Program test & execution
  • Proven partnering skills with technical and non-technical partners including proactive communication and expectation setting
  • SQL/SAS querying abilities against relational databases
  • Ability to prioritize and advance multiple projects simultaneously with many stakeholders
  • Partnering with vendor technical teams

Basic Qualifications

  • Strong technical documentation skills
  • Project management and advancement of technical projects and processes to many partners and areas of an organization
  • SQL/SAS querying and data manipulation abilities against relational databases
  • Understanding of database marketing applications and principles
  • Proven strong partnering skills with technical and non-technical partners
  • Ability to navigate a hierarchical environment
  • Ability to multi task and easily adapt to evolving processes/requirements
  • Competent to work independently, but able to take direction and seek clarity when needed
  • Good Communication, problem solving, and time management skills
  • 3+ years of database marketing or CRM experience

Preferred Qualifications

  • Previous experience with Tableau software
  • Previous experience with Teradata SQL

Required Education

  • Bachelor’s degree preferably in Marketing, Computer Sciences, Business, Engineering, MIS or related field or equivalent experience.

Preferred Education

  • Masters of Business Administration
Interested in this position?
Job Location
Celebration, FL
Additional Job Details
Employment Type:
Full Time
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