Business Systems Analyst job at Disney Parks & Resorts

Job Description

~~“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

As a member of the Risk Management Systems Team, the Business Analyst is responsible for maintaining day-to-day systems support and implementing new technologies for multiple Risk Management applications.

This candidate must be able to work independently on support issues and on projects of minor to moderate complexity, identifying and executing solutions, and successfully integrating business processes and technologies to ensure business needs are met.

This position requires a candidate who has a great attitude and is passionate about support and service. This candidate is a team player who holds themselves accountable in their individual responsibilities, team partnership, business user support, and collaboration with internal and external partners. A person who believes the impossible is possible and can make it happen through asking the right questions and thinking outside the box.

Responsibilities

Identify, troubleshoot, and resolve user reported system issues including data interface and functional issues.
Process user security requests for Risk Management supported applications.
Work collaboratively with users to identify opportunities, recognize business problems, analyze and present solution options.
Act as the liaison between business users, IT technical personnel and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and/or escalation of complex or critical business problems.
Work independently and/or in collaboration with vendors and internal partners on project assigned tasks for new or enhanced software technologies including design, development, and testing.

Basic Qualifications

Demonstrated experience with identifying, troubleshooting, and resolving, user reported application issues in a timely manner.
Ability to interpret business needs into application requirements and recommend solutions for enhancements.
Basic technical knowledge of database platform Oracle and Business Objects and the ability to partner with Information Technology and third party teams to test upgrades and changes to the environments.
Proven Experience with supporting Interfaces, including outbound/inbound file transfers and web services.
Ability to effectively communicate highly complex business and technology information with both internal and external contacts, both written and verbal formats.
Ability to lead meetings and reach desired outcomes set for those meetings.
Must be exceptionally organized and capable of working on many tasks simultaneously.
Past experience working with cross-functional teams, understanding tasks and responsibilities, providing direction to users and vendors to complete work efforts.
Excellent interpersonal and relationship building skills.
Ability to provide after hours on-call support for client group in a team rotation, including weekends and holidays.

Preferred Qualifications

Proven Experience with supporting applications, Marsh ClearSight, Guest Claims Reporting (GCR), Business Intelligence, and related applications including IE 11 and Java.
Basic knowledge using reporting software such as Crystal Reports and SAS.

Required Education

BS degree in Computer Science, Information Systems or related field

Preferred Education

Master's degree in Computer Science or related field.

Additional Information
This position is with the legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

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