Business Analyst Specialist (Part-time)
Disney Parks & Resorts
At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.
“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
Part-time member (29 hours per week) of the Customer Engagement Platform Planning team. This team is responsible for collaboration with our Partners to assess and implement projects needed to advance our CRM platform across all lines of business within Customer Engagement. The candidate should enjoy working in a fast-paced collaborative environment where organization, process and team synergy are critical to success.
Responsibilities
This position will work closely with internal and external teams to facilitate assessment of projects from ideation through implementation. This position is responsible for business analysis of both CRM internal projects, projects initiated by external teams (IT, online, etc.), and departments that involve CRM Core team resources. Basic functions include taking responsibility and accountability for specific aspects of ongoing CEP planning processes, project delivery, and improvement initiatives on new and existing solutions. Responsibilities could include:
- Perform requirements elicitation including work with partners to consolidate input (data and solution), maintain team momentum, and drive towards completion of artifacts.
- Completing departmental documentation both business and technical, for appropriate point of the process. Artifacts produced could include business case, requirements, user stories, user acceptance criteria, and solution documentation.
- Impact analysis evaluations for new project requests and existing project enhancements
- Integrate new data sources for use by multiple lines of business
- Coordinate technical communications within the department and externally
- Perform User Acceptance Testing based on requirements for process enhancements. Artifacts produced could include creation of test plans and output of testing. Will coordinate all cycles of testing and performs the first round of test cases.
Basic Qualifications
- 5+ years of experience in Business and data analysis including writing, editing, and revising technical documentation including, but not limited to, user guides, reports, and test documentation. Experience with determining the use of graphics, visual aids, tables, and photographs to support written text or vice versa.
- 3+ years working with SAS and/or SQL, relational database experience
- Strong attention to detail combined with an aptitude for understanding how the details fit or matter within existing processes, products, and company organization.
- Strong relationship management skills. Interacts effectively and is able to influence at multiple levels in the organization.
- Strong oral and written communication skills
- Strong critical thinking and analytical skills
- Proven experience working on large projects with multiple integration points
- Proven experience learning existing processes and troubleshooting issues
- 3+ years working in a technology organization
- 3+ years working with software and business analyst teams
- Demonstrated experience managing and working with teams across various organizations
- Demonstrated ability to produce multiple quality deliverables with varying timelines/deadlines
- Demonstrated experience in organizing information in a way that is appropriate for technical explanations without losing sight of the needs and aptitude of the audience.
- Ability to interact with both a technical and non-technical audience effectively
- Understanding of standard IT project methodologies
- Excellent computer skills such as Word, Excel, PowerPoint, Visio, SharePoint/Collaboration Workspace
- Ability to work 29 hours per week, Monday through Friday
Preferred Qualifications
- Familiarity with Customer Relationship Management (CRM) concepts
- Experience with the travel industry and/or consumer data
- Certification of Competency in Business Analysis™ (CCBA®)
- Certified Business Analysis Professional™ (CBAP®)
Required Education
- Bachelor’s degree, preferably in Computer Sciences, Direct Marketing, MIS, or related field or equivalent experience
Additional Information
©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
Full Time