Sr. Manager, Business Intelligence
Comcast
Job Overview
Responsible for drawing conclusions, providing consumer insight, and making recommendations based on strategic understanding of the data collected through analysis of business intelligence. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results, and typically manages one or more groups of professional employees.
Core Responsibilities
Comcast's Video Business Unit is seeking highly qualified candidates for the position of Business Intelligence Sr. Manager. The ideal candidate will be a bright, clear-thinking problem solver who demonstrates an understanding of the business of video, an ability to synthesize metrics and numbers into practical insights, and is able to communicate those insights with confidence.
The candidate's specific responsibilities will be to:
- Manage resources, including people and tools to deliver insight to business owners
- Motivate team members to provide recommendations in a quick, accurate fashion
- Use a variety of reporting tools to assess site performance and customer behavior
- Combine quantitative data with practical insights
- Assist with resource prioritization based on feature usage and customer segment size
- Conduct competitive analysis for benchmarking purposes
- Work cross-functionally to implement key projects
- Assess the impact audience has on revenue and make recommendations for optimization
- Respond to ad hoc requests
- Monitor Key Performance Indicators on a regular basis
- Work with internal business customers to define reporting requirements
- Provide training on how to interpret and use data for business analysis
Tasks
- Drives operational excellence through standardization of agreed upon
- best practices. Drives out defects and ensures processes are in place to
- positively impact customer experience.
- Leads internal and external program teams for scheduled product
- rollout - creating requirements documents, obtaining signoff, managing
- risks, and documenting new and changed processes.
- Develops business requirements, assesses current reporting
- capabilities, and makes recommendations for improvement. Researches new
- technologies related to BI and makes recommendations or leads
- implementation of new systems.
- Drives the technical production processes, infrastructure, monitoring
- and tools for project delivery.
- Creates actionable insight and understanding, through the analysis of
- both quantitative and qualitative data, building recommendations that
- directly address business objectives.
- Identifies possible conflicts with the strategy and recommends cost
- effective alternatives.
- Measures effectiveness of improvements through deep analysis of data
- on performance metrics striving for cost effective high quality
- improvements.
- Carries out post-event analysis to validate forecast assumptions and
- identifies all additional factors associated with the change.
- Consistent exercise of independent judgment and discretion in matters
- of significance.
- Regular, consistent and punctual attendance. Must be able to work
- nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Requirements
- Bachelors Degree or Equivalent
- Generally requires 8-11 years related experience
Additional Requirements
- Masters degree, preferably in an analytical field (computer science, statistics, business, marketing, etc)
- Self-starter with demonstrated ability to work independently and take on increasing levels of responsibility, including management of a team of Business Intelligence Analysts
- Technical savvy; some level SQL or database experience is highly desired
- Strong analytical and modeling skills - detail oriented.
- Strong problem solving skills and thought leadership.
- Ability to work in a rapidly changing environment.
- Ability to prioritize and manage multiple tasks.
- A demonstrated ability to establish and maintain strong working relationships and achieve results by working collaboratively with others.
- Technical understanding and working knowledge of video measurement (e.g. Nielsen, Rentrak) is highly desirable.
- Communicate clearly, in charts, text, PowerPoint and oral presentations.
- Strong MS Excel skills
- A collaborative and cooperative nature with a good sense of humor.
Philadelphia, PA 19103
Full Time